Enhance your work with intelligent automation using n8n’s powerful no-code platform. This practical course guides you through building advanced AI-driven support systems that automatically respond to customer inquiries using your product data, without writing any code. Gain expertise in n8n’s essential automation components by creating a complete customer support workflow. Begin with chat and webhook nodes to capture questions, then learn how to dynamically retrieve product information from CSV files using spreadsheet nodes. The course also teaches you to craft smart prompts that merge customer queries with your product catalog and use OpenAI integration to generate accurate, context-aware answers. Beyond basic automation, you’ll discover how to implement smart routing that escalates complex issues to human agents when AI confidence is low, along with automating other business processes such as lead qualification, inventory management, and internal tool workflows. Micro-Credentials for your Career (MCC) : 1 US Academic Credit (1.5 ECTS)